Request a roof assessment

Choose the structured form when you are ready. It asks for the essentials in six short steps and does not require you to diagnose the roof.

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Roofing workers using secured access on a pitched roof

Edinburgh Old Town roofscape viewed across the city — Edinburgh roofs

Before you start

Have the postcode, property type and affected area ready

The form begins with the main concern and signs you have safely observed. It then asks for the Edinburgh postcode, building type, known access notes and a description of what happened. You can complete it without knowing the roof material or technical cause; accurate uncertainty is more useful than a confident guess.

Identify the room and front, rear or side elevation.
Note when the sign appeared and how it changes.
Mention shared ownership or a factor where relevant.

Safe evidence

Use existing documents and photographs from normal viewpoints

Previous invoices, roof reports and dated images can add context. Current photographs should be taken from inside, ground level or a normally used window position without leaning out. The first form does not upload files; an approved follow-up route can request only the material needed.

Do not climb onto a roof or use a ladder.
Keep original files and note the capture date.
Remove unrelated personal information before sharing documents.

Worker examining a roof from secured access equipment — Safe access

Close view of overlapping pitched-roof tiles and junctions — Roof covering

Immediate hazards

Do not wait on a routine form where people are at risk

Keep away from wet electrical fittings, sagging ceilings, unstable masonry and areas below falling material. If there is an immediate threat to people, the public or essential services, use the appropriate emergency, utility or property-management route. The website form is intended for assessment information, not emergency dispatch.

Clear the affected area when safe.
Do not touch or dismantle unstable materials.
State any contained hazard clearly in a later routine enquiry.

What follows

Your details are reviewed before the next step is confirmed

The information may lead to a request for more context, an inspection discussion or another appropriate route. The form itself does not guarantee attendance, quote timing, scope or a repair outcome; those details are confirmed after the property information has been reviewed.

Email is required; phone is optional.
Contact preference is captured explicitly.
Privacy agreement is required before submission.

Roofing workers positioned on a large commercial roof — Commercial planning

Continue

Request an assessment Send issue, property, access and contact details. Roofing services Match visible signs to the most relevant roofing route. Roof repairs Prepare details for leaks, damage and localised roof concerns. Roof inspections Define the scope and purpose of a roof condition assessment. Roof repair photo checklist Take useful interior and ground-level photographs safely. What to do when a roof leaks Protect the room, record evidence and avoid roof access. About Understand the safety-led assessment and handover process. Privacy Understand how an enquiry should be collected and handled.

Practical answers

Questions before an assessment

Can I submit without a phone number?

Yes. The form requires an email address and lets you add a phone number only if you want to.

Can I upload photographs in the form?

Not in the first enquiry. Useful files can be requested later through an approved follow-up route.

Is the form an emergency service?

No. It is a structured assessment enquiry. Use the appropriate urgent route when people, the public, electrics or the structure face immediate danger.

Next step

Ready to prepare the roof enquiry?

Request assessment